Terms and Conditions
Royal Touch values your privacy. We will not disclose any of your information to any third party and do not store your credit card number if you use it to purchase items from our online store. Any personal information we keep is used only for allowing customers to be updated on their order status and for promotion mailings, which everyone always has an option to unsubscribe from.
Security
Security is a top priority for us, which is why the entire website is encrypted using an SSL Certificate (secure socket layer). You can see this in checking that your URL starts with https://shop.rtcaviar.com (the ‘s’ in https signifies a secure connection).
Consumer Safety Policy
Royal Touch takes serious precautions to ensure that your orders are delivered in the freshestcondition. Royal Touch uses special, secure, temperature-controlled packaging technology to assuresafe food transportation to its destination.Any accidental transportation damage must be addressed with a shipping carrier (FedEx) inaccordance with their specific policy.To prevent our product from the risks associated with spoilage, adulteration or misbranding, wecannot resell returned food items. Hence, we must discard returned food.Royal Touch shall not be liable for any damage as a result of any delay or failure to deliver for anyreason including, but not limited to, problems with the carrier, any acts of God, fire, flood, accident,sabotage, strike, slowdown or other labor difficulties, war, riot, delay in transportation, or defaults ofcommon carriers.
Shipping
Any order containing perishable products will be shipped via: FedEx Overnight Service or FedEx Home Next Day Delivery service. Due to shipping limitations, we are not able to ship to Alaska, Hawaii, and Puerto Rico. Due to the perishable nature of our products, we cannot deliver to P.O. boxes under any circumstances. FedEx requires a signature for $500+ orders and will not leave a package without one. Orders must be placed before 3PM EST to be processed for next day delivery. All orders received after 3PM will be processed the next business day. Changes or cancellations to orders must be placed at least 1 day in advance of the shipping date. Due to shipping limitations, we are unable to ship packages for delivery on the following holidays or the day thereafter: New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas.
Inspect your order
Please inspect all products the moment they arrive. If your shipment arrives tampered with or otherwise damaged, please contact FedEx and our customer service department immediately. Remember that the sooner you contact FedEx and our customer service department — the easier it will be to file a claim. And also remember to keep all packing and products exactly as they arrived.
Returns
All products are guaranteed to be fresh. However, they must be inspected immediately upon arrival—as credit will NOT be granted if unsatisfactory items are discarded or consumed (even partially). If you want to return any item, please keep all packaging intact. Also, all return claims must be made within 24 hrs of shipment receipt. At that time, a return authorization code will be issued. Depending on the issue and proposed resolution a replacement product will be shipped or a credit will be issued to the original form of payment once we receive and accept the claim. Please note: returns will not be accepted without a return authorization code. For claims made within 24 hrs of shipment receipt, we accept returns of all unopened items for a full refund minus any shipping fees unless it's Royal Touch's fault or unsatisfactory condition of the product, the buyer is responsible for any return shipping costs.
Returns must be shipped to the following address:
Â
Royal Touch Caviar
801 New York Avenue (1st Floor)
Union City, NJ 07087
Security
Security is a top priority for us, which is why the entire website is encrypted using an SSL Certificate (secure socket layer). You can see this in checking that your URL starts with https://shop.rtcaviar.com (the ‘s’ in https signifies a secure connection).
Consumer Safety Policy
Royal Touch takes serious precautions to ensure that your orders are delivered in the freshestcondition. Royal Touch uses special, secure, temperature-controlled packaging technology to assuresafe food transportation to its destination.Any accidental transportation damage must be addressed with a shipping carrier (FedEx) inaccordance with their specific policy.To prevent our product from the risks associated with spoilage, adulteration or misbranding, wecannot resell returned food items. Hence, we must discard returned food.Royal Touch shall not be liable for any damage as a result of any delay or failure to deliver for anyreason including, but not limited to, problems with the carrier, any acts of God, fire, flood, accident,sabotage, strike, slowdown or other labor difficulties, war, riot, delay in transportation, or defaults ofcommon carriers.
Shipping
Any order containing perishable products will be shipped via: FedEx Overnight Service or FedEx Home Next Day Delivery service. Due to shipping limitations, we are not able to ship to Alaska, Hawaii, and Puerto Rico. Due to the perishable nature of our products, we cannot deliver to P.O. boxes under any circumstances. FedEx requires a signature for $500+ orders and will not leave a package without one. Orders must be placed before 3PM EST to be processed for next day delivery. All orders received after 3PM will be processed the next business day. Changes or cancellations to orders must be placed at least 1 day in advance of the shipping date. Due to shipping limitations, we are unable to ship packages for delivery on the following holidays or the day thereafter: New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas.
Inspect your order
Please inspect all products the moment they arrive. If your shipment arrives tampered with or otherwise damaged, please contact FedEx and our customer service department immediately. Remember that the sooner you contact FedEx and our customer service department — the easier it will be to file a claim. And also remember to keep all packing and products exactly as they arrived.
Returns
All products are guaranteed to be fresh. However, they must be inspected immediately upon arrival—as credit will NOT be granted if unsatisfactory items are discarded or consumed (even partially). If you want to return any item, please keep all packaging intact. Also, all return claims must be made within 24 hrs of shipment receipt. At that time, a return authorization code will be issued. Depending on the issue and proposed resolution a replacement product will be shipped or a credit will be issued to the original form of payment once we receive and accept the claim. Please note: returns will not be accepted without a return authorization code. For claims made within 24 hrs of shipment receipt, we accept returns of all unopened items for a full refund minus any shipping fees unless it's Royal Touch's fault or unsatisfactory condition of the product, the buyer is responsible for any return shipping costs.
Returns must be shipped to the following address:
Â
Royal Touch Caviar
801 New York Avenue (1st Floor)
Union City, NJ 07087