• Unopened Black Caviar should be stored in the coldest part of your refrigerator, ideally at 1°C to 4°C (34-36°F). When stored properly, it can last up to 4 weeks before opening.
  
• Once opened, caviar should be tightly sealed and consumed within 72 hours for the best texture and flavor. Exposure to air can cause oxidation, which diminishes its delicate taste.
  
• Pro Tip: Store your caviar on ice while serving to maintain its perfect temperature and texture.

Freezing caviar is not recommended unless absolutely necessary. While freezing can extend its shelf life, it alters the texture, making the pearls softer and less firm upon thawing.

• Once opened, caviar should be covered as much as possible to minimize air exposure.
• Store it in the coldest part of the fridge (never in the door, where temperature fluctuates).
• Consume within 3-4 Days for the freshest taste.
• Pro Tip: To maintain peak quality, place the tin on a bed of crushed ice when storing in the refrigerator.

• Fresh Black Caviar should have a mild, clean oceanic scent—never overly fishy or sour.
  
• The pearls should be glossy, firm, and intact, not mushy or dry.
  
• Caviar should have a silky texture with a smooth pop—never grainy or overly soft.

Please note, we currently do not ship to Alaska, Hawaii, and Puerto Rico, and cannot deliver to P.O. boxes. Orders over $500 require a signature to ensure safe delivery.

• Authentic Black Caviar comes from sturgeon species like Beluga, Osetra, or Beluga Hybrid.
• Real caviar has firm, glossy pearls that separate easily—never mushy or dull.

“Malossol” is a Russian term meaning “lightly salted” and refers to caviar that has less than 5% salt content. This preserves the purest flavor of the caviar, unlike over-salted varieties that can mask delicate nuances.

• Higher-quality caviar is almost always Malossol.
• Enhances natural flavor rather than overwhelming it.
• Smoother, silkier texture with a clean, refined taste.

Pro Tip: Always look for Malossol-labeled caviar to ensure you’re getting a premium-quality product.

• Black Caviar should always be served chilled, never at room temperature.
  
• Place the tin on a bed of crushed ice to maintain its ideal texture and freshness.
  
• Use a mother-of-pearl, bone, or gold-plated spoon to avoid any metallic taste.
  
• Enjoy it on its own or with neutral accompaniments like blini, lightly toasted bread, or crème fraîche to let the flavors shine.

• For a tasting experience: 5-10g per person allows for a small indulgence.
• For an appetizer: 15-30g per person provides a luxurious but balanced serving.
• For a full indulgence: 50g+ per person ensures a truly decadent experience.

• Champagne & Sparkling Wines: Crisp acidity and fine bubbles cleanse the palate, making them the most classic pairing.
• Vodka (Chilled & Unflavored): A traditional Russian pairing that enhances caviar’s purity without altering its flavor.
• Dry White Wines: Light, mineral-driven whites like Chablis or Sancerre complement caviar’s brininess beautifully.
• Sake & Lightly Oaked Chardonnay: For a unique pairing, premium sake or a subtly oaked Chardonnay can enhance the creamy texture of caviar.

• It’s best to avoid regular metal spoons, as they can react with the caviar and give it an unwanted metallic taste.
• Use mother-of-pearl, bone, wood, or gold-plated utensils for the best experience.
• When serving, opt for a glass, porcelain, or crystal dish instead of metal to preserve the caviar’s delicate flavors.

• All caviar is shipped overnight with temperature-controlled packaging to maintain freshness.
• Gel ice packs and insulated containers ensure the caviar stays between 1°C to 4°C (34-36°F) during transit.
• Orders are carefully packed to prevent movement and ensure the caviar arrives in pristine condition.
• Once delivered, caviar should be refrigerated immediately to preserve its texture and flavor.

• Yes, orders can be scheduled in advance to ensure delivery on your preferred date.
• This is ideal for special events, gifting, or personal indulgence when timing is important.
• At checkout, select your preferred delivery date, or contact our team for custom scheduling options.

• Next-day delivery is available for orders placed before the cutoff time (typically 3 PM EST).
• Same-day delivery may be available in select locations—please contact us to confirm availability.
• For last-minute requests, expedited shipping options can be arranged whenever possible.

• We ship all caviar with FedEx Overnight Delivery in tightly-insulated, iced packaging to guarantee freshness and prevent this exact situation!
  
• If your caviar arrives warm or compromised, contact our customer service immediately.
  
• We ensure that all caviar is shipped under strict temperature controls, but in rare cases of shipping issues, we will investigate and resolve the matter quickly.
  
• Please inspect your order upon arrival and refrigerate it immediately to maintain freshness.

Your satisfaction is paramount. If for any reason you are dissatisfied with your order, please contact us within 24 hours for a return authorization. Keep all packaging intact to facilitate the return process. We offer a full refund, minus shipping costs, for all unopened items unless the dissatisfaction is due to our error.

For any further inquiries or detailed questions, please do not hesitate to contact our customer service team:

• Email: [email protected]
• Phone: 201-470-4017
• Address for Returns and Communications: Royal Touch Caviar, 801 New York Avenue, 1st Floor, Union City, NJ 07087

We are here to ensure that your experience with Royal Touch Caviar is as extraordinary as our products. Thank you for choosing us to be a part of your culinary adventures.