Royal Touch Caviar Satisfaction Guarantee

At Royal Touch Caviar, your satisfaction is at the heart of everything we do.

We are committed to providing you with an exceptional caviar experience, from the moment you place your order to the last luxurious bite. Our priority is to ensure that every customer feels confident and delighted with their purchase.

Our Promise to You

We guarantee:

• Freshness and Quality: Every product is carefully inspected and packed to ensure it reaches you in perfect condition. We are dedicated to maintaining the highest standards of quality, so you can trust that every tin of Royal Touch Caviar meets our rigorous criteria.
  
  
• Unparalleled Service: Our customer service team is always ready to assist, offering personalized support to ensure your experience with Royal Touch Caviar is nothing short of extraordinary.
  
  

Your Satisfaction Is Our Priority

While we strive to exceed expectations, we understand that issues may arise. If your order does not meet your satisfaction, we are here to make it right:

• Quick Response: Please inspect your order upon delivery. Should you have any concerns, notify us within 24 hours so we can address the issue promptly.
  
  
• Resolution Options: Depending on the nature of your claim, we offer replacements or refunds, always aiming to find the best solution for you. We require that all returns remain unopened and in their original packaging to qualify for a refund or replacement.
  
  

Hassle-Free Returns Process

If you wish to return any item:

• Claims Within 24 Hours: Contact us within 24 hours of receiving your shipment to report any issues. At this time, a Return Authorization Code will be issued. Without this code, returns cannot be processed.
  
  
• Return Shipping: While we will cover return shipping fees in the case of an error on our part or product defects, customers are responsible for return shipping costs under all other circumstances.
  
  
• Unopened Items Only: We accept returns of unopened items only. Please note that once a product has been consumed or partially consumed, it is no longer eligible for return.
  
  

At Royal Touch Caviar, we aim to provide you with an indulgent, worry-free experience. We stand by the quality of our products and services, and your satisfaction is our ultimate goal. Should you have any questions or concerns, our dedicated team is here to assist you every step of the way.

For assistance with your order or to begin a return, please contact our customer service team.